Be sure to inform us of any medical conditions or pregnancy prior to your appointment. Certain treatments or products may not be advisable for you. Before your treatment begins, let your aesthetician know of any concerns or if you’re wearing contact lenses before you have a facial or eyelash extension.
All aspects of a treatment can usually be modified to your taste: amount of light, type of music, table temperature. Feel free to ask questions. Your practitioner will appreciate knowing your thoughts and clarifying any issues you may have.
If you must cancel or reschedule your appointment we ask that you please let us know as soon as possible. Cancellations with less then 48 hours notice will be charged 50% of the scheduled treatment cost. Appointments cancelled with less then 24 hours notice will be charged in full. We understand sometimes the need to cancel or reschedule an appointment is out of your control, we will offer a one time courtesy of applying a cancellation fee toward a future scheduled treatment.
We have reserved the appropriate amount of time for your services. We ask that you please arrive on time for your appointment so you can fully enjoy your experience. Arrivals more then 15 minutes after schedule appointment time may be asked to reschedule.
Please arrive 15 minutes early for your first appointment. Allowing time to discuss your goals for your treatment, so we can fully customize your service to meet your exact needs and preferences.
We ask that all cell phones and electronics be turned off or placed on silent when you arrive at Swoon. We want you and all of our guests to enjoy a stress free and relaxing environment.
Service prices do not include gratuity, and are not required, but are always appreciated for exceptional service.
We gladly accept cash, Apple Pay, Visa and Mastercard. Credit card information will be collected to reserve your appointment time, however your card will not be charged until the time of your service. You are more then welcome to provide another form of payment on the day or your appointment.
To maintain our serene atmosphere, we ask that you not bring children to the Spa. We do, however allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form.